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Terms & Conditions

Terms & Conditions Statement

We, The WildMoose, reserve the right to update and modify these terms and conditions at any time without prior notice. For this reason, we encourage all customers to review these terms and conditions whenever you visit our website and proceed for final purchases.

Limitations of Liability

The WildMoose shall not assume any responsibility and shall not be liable for any damages to, or viruses that may infect visitors' computer, telecommunication equipment, or other property caused by or arising from visitors' access to, use of, or browsing this website or visitors' downloading of any materials, from this website.

In no event will the company private limited nor their respective officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners, or any party involved in the creation, production, or transmission of this website be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information, or services contained at any or all such sites, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. These limitations of liability DO NOT apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

In the event of any problem with this website or any content, visitors agree that their sole remedy is to cease using this website. For any problems with the products or services purchased on or through this website, visitors agree that their remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website. This site may include inaccuracies, mistakes, or typographical errors. The WildMoose does not warrant that the content will be uninterrupted or error-free.

Copyright & Trademark

Unless otherwise indicated, all content on this website, including but not limited to text, images, illustrations, software, audio clips, video clips, and animation files, is subject to the copyright and trademark rights of The WildMoose. As a result, the content on this website may not be copied, reproduced, modified, posted, transmitted, or distributed in any form, either in whole or in part, without the prior written consent of The WildMoose. The WildMoose reserved all rights to determin.

Products, Content and Specifications

All aspects, content, specifications, features, products, and prices of products and services outlined, described or depicted on this website are subject to modification without prior notice. Certain weights, measurements, and similar descriptions are approximate and are presented for convenience purposes only. The WildMoose make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour will be subjected to visitors' computer system; therefore, The WildMoose is not able to guarantee the same colour been displayed on visitors' company that is perfectly matching colour with our actual product colour. The inclusion of any products or services on this website at a specific time does not imply or warrant that these products or services will be available at any time. It is visitors' responsibility to understand and obey all applicable local, state, and international laws in regards to the possession, usage, and sale of any item obtained from this website. Whenever any orders been placed, purchasers are responsible to ensure the products ordered will be used only in a lawful manner.

Shipping Limitations

Whenever an order is placed and confirmed, goods will be shipped to the designated address by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. 

All purchases from this website are made pursuant to the shipment contract. As a result, risk of loss and title for items purchased from this website pass to purchaser upon delivery of the items to the carrier.  Purchasers are responsible for filing any claims with carriers for damaged and/or lost shipments.

Duties and Taxes

Purchasers are responsible for duties and taxes outside Hong Kong. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

Exchange and Refund Policy

All merchandise may NOT be exchanged after received within 3 days.

The WildMoose offer a no-refund policy on all merchandises, however, for merchandise qualifying for an exchange, item may be exchange for store credits which may be used at our shop ONLY.

"On Sale" & "Special Promotion" Merchandise may NOT be exchanged or returned. In case of return, purchasers are responsible to ensure all merchandise must be returned in sellable condition, otherwise, NOT exchange would be allowed.

Visitors are suggested to visit the "Refund & Exchange Policy" page for detailed instruction before purchase.

The WildMose reserve the right to reject any form of exchange without the original receipt.

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